Operations news to support your business
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01/12/2026
2025 tax documents are coming soon
Starting next month, you can easily help clients who had a taxable event in 2025 by accessing and downloading their documents on their behalf if requested.
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01/12/2026
2025 year in review
2025 was a year of remarkable achievements for our partnership as we continued to uphold our mission: protecting our customers.
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12/10/2025
Process improvement for multiple applications
Protective customers with multiple applications now have a streamlined process for completing their Online Part II.
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07/10/2025
Streamlined access, faster decisions
We recently announced our term reprice, operational and underwriting improvements to maximize value for you and your clients.
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07/22/2024
Help policyholders keep their information up to date with MyAccount
Maintaining records can get lost in the shuffle of daily business tasks. However, when a policyholder needs to file a life insurance claim, precise and up-to-date contact information is crucial; saving time and helping alleviate stress.
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07/22/2024
Updated Contact Center hours
Effective July 29, 2024 we are changing the hours of operation for the following teams to Mon – Fri 7 a.m. – 5 p.m. CT.
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07/22/2024
Online Interview status update - you gave feedback – and we listened!
In 2023 we removed the 5-day expiration to allow customers more time to complete their Velocity Online Interview. Protective Life will send notices to the customer for 15 days to remind them to complete their interview either online or over the phone.
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06/25/2024
Mailing address changing for policy premium payments
Beginning July 16, the mailing address that policyholders use to remit their policy payments for fixed life products is changing.
To exercise your privacy choices,