TeleLife®

Velocity phone interview

Exceed clients’ expectations with fully underwritten life insurance solutions that don’t complicate the process. Our Velocity phone interview team takes the administrative work off your plate — giving you more time to focus on what's next.

Frequently asked questions

Find answers to the most commonly asked questions about Velocity phone interviews

How do I contact the Velocity phone interview team?

Phone Number: 888-800-6608

Prompt 1 = Clients calling to complete telephone interview
Prompt 2 = Paramed status/questions
Prompt 3 = Application packet, life insurance application status or underwriting questions
Prompt 5 = Spanish-speaking customers calling to complete telephone interview

The Velocity phone interview team will be calling from our dedicated toll-free number, listed above. Agents may want to provide this number to applicants or have them program into their cell phones.

Email: telelife@protective.com

Does the agent need to be licensed to use Velocity phone interview?

Yes, the agent must be licensed in the application state in order to use Velocity phone interview. In Pennsylvania, the agent must also be appointed prior to solicitation.

Is there a charge or fee to use the Velocity phone interview process?

No.

How do I submit business for Velocity phone interviews?

Only term plans are available for Velocity phone interviews. They should be submitted using the Ebix LifeSpeed platform.

Can an agent order an attending physician statement (APS) for an application in the Velocity phone interview process?

No. The Velocity phone interview application process has been designed to eliminate the need for some APSs. Any APS that may be required will be ordered automatically.

When can I not use Velocity phone interview?

Face amount requested is greater than $50,000,000
Application will have more than one policyowner
Application is for a policy change
The application is submitted as a trial/informal

Helpful resources for Velocity phone interviews

Take a closer look at all the features that the Velocity phone interview process has to offer you and your clients by checking out our collection of resources.