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California claims handling requirements

August 24, 2021

The California Fair Claims Settlement Act regulates claim settlement practices. Protective Life wants to ensure that producers are aware of claims handling requirements in California.

As directed by subsection 2695.5(d) of the California Fair Claims Settlement Act, all agents licensed within the state of California are required to immediately forward notice of all claims received to the insurer. In accordance with the requirement, all claims information received for Protective Life Insurance Company should be immediately forwarded to:

Protective Life Insurance Company
Post Office Box 12486
Birmingham, AL 35202

Failure to immediately forward notice of a claim to the insurer shall constitute a separate and distinct violation of California Insurance Code Section 790.03(h)(3) and subsection 2695.5(d).

Please contact us at 800-866-6410 for additional support.

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